Book A Diagnostics
Baldyne Engineering Services – Diagnostics Terms and Conditions
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the booking and provision of diagnostic services (“Services”) provided by Baldyne Engineering Services (“Provider”), a sole trader business under James Flashman, located at Unit 101, Scrubs Farm, Bromley, Kent, BR2 8LL.
1.2 By booking our diagnostic services, you (“Client”) agree to these Terms.
2. Nature of Services
2.1 The Provider will perform diagnostic assessments to identify issues and recommend solutions for your vehicle or equipment.
2.2 The diagnostic services include inspection and testing of the condition and performance of the vehicle or equipment.
3. Booking and Payment
3.1 Bookings for diagnostic services can be made via our website, email, or phone.
3.2 The cost of the diagnostic service will be provided at the time of booking and must be paid in full before the service is performed.
3.3 If additional work is recommended following the diagnostic, a quotation will be provided. Any further work requires a separate agreement.
3.4 The diagnostic fee will be deducted from the final invoice amount if the Client decides to proceed with the recommended work.
4. Duration and Scheduling
4.1 The Provider will endeavour to complete the diagnostic service within the estimated time provided at booking, but this is not guaranteed.
4.2 The Client will be informed of any significant delays or rescheduling needs.
5. Quality and Standards
5.1 The Provider will perform the diagnostic services following industry standards and practices.
5.2 The results of the diagnostics will be communicated verbally or written in an email. Clients can choose to have a diagnostic report at an additional charge of £85.
6. Limitation of Liability
6.1 The Provider’s liability for any damages arising from the diagnostic services is limited to the amount paid by the Client for the diagnostics.
6.2 The Provider is not liable for any subsequent issues arising from the Client’s failure to follow recommendations provided in the diagnostic report. The Provider is also not liable for any damages that may incur after the diagnostics are complete.
7. Vehicle Requirements
7.1 The Client must ensure that the vehicle is taxed and has a valid MOT certificate, as it may be parked on the street.
7.2 If the Client declines the recommended services, they must retrieve their vehicle within one day. Failure to do so will incur a parking fee of £25 per day or £120 per week.
7.3 A ULEZ charge may be payable if the Provider needs to take the vehicle on the road to fully diagnose the issue.
8. Confidentiality
8.1 The Provider will keep all Client information confidential and secure, except as required by law or necessary to provide the Services.
9. Data Protection
9.1 The Provider will handle all personal data in compliance with the Data Protection Act 2018 and GDPR.
10. Dispute Resolution
10.1 In the event of a dispute, the Parties agree to seek resolution through negotiation first. If negotiation fails, mediation or arbitration may be used as agreed upon by both Parties.
10.2 These Terms are governed by the laws of England & Wales.
11. Termination
11.1 The Client may cancel the booking up to 24 hours before the scheduled appointment without penalty. Cancellations made less than 24 hours before the appointment may incur a fee equal to the amount paid for the diagnostics.
11.2 The Provider reserves the right to cancel or reschedule the appointment with notice to the Client.
12. Confirmation and Signatures
12.1 By proceeding with the booking, the Client acknowledges and agrees to these Terms.