Book A Diagnostics

Baldyne Engineering Services LTD – Terms and Conditions for Diagnostic Services

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the booking and provision of diagnostic services (“Services”) provided by Baldyne Engineering Services LTD (“Provider”), a limited company registered in England and Wales under company number 15971887, located at Unit 101, Scrubs Farm, Bromley, Kent, BR2 8LL.

1.2 By booking our diagnostic services, or by bringing your vehicle to our premises, you (“Client”) agree to be bound by these Terms.

2. Nature of Services

2.1 The Provider will perform diagnostic assessments to identify issues and recommend solutions for your vehicle or equipment.

2.2 The diagnostic services include inspection and testing of the condition and performance of the vehicle or equipment.

2.3 The Provider offers the following diagnostic services for vehicles up to 3.5 tonnes:

• Standard Diagnosis: A computer is connected to the vehicle to scan and read fault codes from the engine management system to determine the fault.
• Commercial Diagnosis: Same as Standard Diagnosis, but tailored for commercial vehicles.
• Critical Diagnosis: If the fault cannot be identified through engine management diagnostics, further manual investigation may be required. This will involve labour charges and partial disassembly of the engine to determine the issue.

3. Booking and Payment

3.1 Bookings for diagnostic services can be made via our website, email, or phone.

3.2 No diagnostic inspection or repair work will be carried out until the Client pays the required diagnostic fee or deposit in advance.

3.3 If a Client brings a vehicle to the Provider’s premises without a booking or without paying a diagnostic fee or deposit, the Provider is under no obligation to accept, store, or carry out any work on the vehicle.

3.4 The cost of the diagnostic service will be provided at the time of booking and must be paid in full before the service is performed unless otherwise agreed.

3.5 If additional work is recommended following the diagnostic, a quotation will be provided. Any further work requires a separate agreement.

3.6 If the Client has paid the diagnostic fee in advance and proceeds with the recommended services, the fee will be deducted from the final invoice. If the Client agrees to book the repair services at the time of diagnosis, the Provider may choose to waive the diagnostic fee entirely. However, if the Client declines to proceed with the recommended work, the full diagnostic fee applies.

4. Duration and Scheduling

4.1 The Provider will endeavour to complete the diagnostic service within the estimated time provided at booking, but this is not guaranteed, as unforeseen issues may arise. However, the Provider aims to complete all diagnostics within seven (7) working days.

4.2 The Client will be informed of any significant delays or rescheduling needs.

5. Quality and Standards

5.1 The Provider will perform the diagnostic services following industry standards and practices.

5.2 The results of the diagnostics will be communicated verbally or written in an email. Clients can choose to have a diagnostic report at an additional charge of £85.

6. Limitation of Liability

6.1 The Provider’s liability for any damages arising from the diagnostic services is limited to the amount paid by the Client for the diagnostics.

6.2 The Provider is not liable for any subsequent issues arising from the Client’s failure to follow recommendations provided in the diagnostic report. The Provider is also not liable for any damages that may occur after the diagnostics are complete.

7. Vehicle Requirements

7.1 The Client must ensure that the vehicle is taxed and has a valid MOT certificate, as it may be parked on the street.

7.2 If the Client declines the recommended services, they must retrieve their vehicle within one day. Failure to do so will incur a parking fee of £25 per day or £120 per week.

7.3 A ULEZ charge may be payable if the Provider needs to take the vehicle on the road to fully diagnose the issue.

8. Vehicle Deposits & Storage

8.1 No diagnostic inspection or repair work will be carried out until the Customer pays the required diagnostic fee or deposit in advance. If a Client brings a vehicle to the Provider’s premises without a booking or deposit, the Provider is not obligated to keep, store, or work on the vehicle.

8.2 If a vehicle remains on the Company’s premises without the Client’s further instruction or payment, the Company may charge a storage fee of £25 per day for each day the vehicle is left on site without authorization or payment.

8.3 If a vehicle remains uncollected on the Company’s premises for 3 months with no communication or payment from the Client, the vehicle will be deemed abandoned. In such case, the Company reserves the right to arrange for the vehicle to be removed (including towing to secure storage) and to sell or otherwise dispose of the vehicle in accordance with the Torts (Interference with Goods) Act 1977.

8.4 The Company will provide written notice to the Client before any sale or disposal, as required by law. Any net proceeds from the vehicle’s sale (after deducting the cost of any work done, storage charges, and reasonable disposal costs) will be returned to the Client or held on trust for the Client.

9. Confidentiality

9.1 The Provider will keep all Client information confidential and secure, except as required by law or necessary to provide the Services.

10. Data Protection

10.1 The Provider will handle all personal data in compliance with the Data Protection Act 2018 and GDPR.

11. Dispute Resolution

11.1 In the event of a dispute, the Parties agree to seek resolution through negotiation first. If negotiation fails, mediation or arbitration may be used as agreed upon by both Parties.

11.2 These Terms are governed by the laws of England & Wales.

12. Termination

12.1 The Client may cancel the booking up to 24 hours before the scheduled appointment without penalty. Cancellations made less than 24 hours before the appointment may incur a fee equal to the amount paid for the diagnostics.

12.2 The Provider reserves the right to cancel or reschedule the appointment with notice to the Client.

13. Confirmation

13.1 By booking the services or delivering a vehicle to our premises, the Client acknowledges and agrees to these Terms and Conditions.

14. Non-Payment and Recovery of Costs

14.1 If the Client fails to pay any invoice or agreed charges, the Provider reserves the right to pursue recovery of all outstanding sums, including any legal or collection fees incurred.

15. Risk and Insurance

15.1 While the vehicle is on the Provider’s premises, it remains the Client’s responsibility to ensure the vehicle is appropriately insured. The Provider is not responsible for loss or damage beyond what is covered under its business insurance.

16. Force Majeure

16.1 The Provider shall not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to acts of God, fire, flood, pandemics, labour disputes, or shortages.